If on receipt the goods are faulty then please take the following steps: Complete the return form enclosed with goods and send back within 14 days of receipt Please pay the return postage and send back by recorded delivery so you have a proof of posting We can repair a faulty product within the first 3 months (or replace it depending on the fault) If the item is in stock we will replace it immediately. If not we will give a credit note or a refund with postage Postage will not be charged on replacement/repair of faulty goods If on receipt you are not happy with your goods please take the following steps: Complete the return form enclosed with goods and send back within 14 days of receipt Goods must be returned in the same condition as they were received See Terms and conditions for returns policy.